Return & Refund Policy

At HiJeanneHair, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to make the process as easy as possible.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition, unused, unaltered, and undamaged.
• The original packaging, tags, and all accessories must be included.
• Clearance items, final sale items, and custom-made products are not eligible for returns.

2. Return Process

Please contact our staff

3. Refunds

• Once we receive and inspect the returned item(s), we will process your refund. Please allow 5-7 business days for the inspection and processing of your return.
• Refunds will be issued to the original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
• Shipping and handling charges are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.

4. Exchanges

• If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired item. This ensures that you receive the item you want as quickly as possible.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately at returns@ hijeannehair .com or call us at +86 173 1686 2636 . Provide your order number, a description of the issue, and, if possible, photos of the damage or defect.
• We will work with you to resolve the issue promptly, including providing a replacement item or a full refund if necessary.

6. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Clearance items
• Final sale items
• Custom-made products
• Gift cards

7. International Returns

• For international orders, the return process is the same; however, we do not cover return shipping costs for international returns. Any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.

8. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team:

Email: hijeannehair@126.com
Phone: +86 173 1686 2636
Address: Unit 11030, Longtou Market, No. 222 Guangyuan West Road, Yuexiu District, Guangzhou，CHINA

Thank you for shopping with HiJeanneHair. We value your business and are committed to providing you with the best products and service.