Frequently Asked Questions (FAQs)

1. How do I place an order?

To place an order, simply browse our website and add the desired items to your shopping cart. When you're ready to checkout, follow the prompts to enter your shipping and payment information. Once your order is confirmed, you will receive an email confirmation with your order details.

2. What payment methods do you accept?

We accept payment by credit card (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods available at checkout.

3. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by clicking on the tracking number link provided in the email or by logging into your account.

4. Can I cancel or modify my order after it has been placed?

Once an order has been placed, it cannot be cancelled or modified. However, if you need to make changes to your order, please contact our customer service team as soon as possible for assistance.

5. What is your return policy?

Please refer to our Return & Refund Policy for detailed information about our return process, eligibility criteria, and refund procedures.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost.

7. How do I contact customer service?

You can contact our customer service team by emailing us at hijeannehair@126.com or by calling us at +86 173 1686 2636. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST.

8. How do I care for my wigs and hairpieces?

We recommend following the care instructions provided with your purchase. Generally, wigs and hairpieces should be washed and styled according to the manufacturer's guidelines to maintain their quality and appearance.

9. Are your wigs made of human hair or synthetic fiber?

We offer a variety of wigs made from both human hair and synthetic fiber. Please refer to the product description for details about the materials used in each wig.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale pricing and bulk discounts for large orders. Please contact our sales team at hijeannehair@126.com for more information about wholesale pricing and ordering.